Front of House & Back of House (Part-Time)

Chai Thai Restaurant Brisbane, QLD 4005 Australia

Front of House :

• Welcome customers as they enter the restaurant.
• Answer the phone from customers to take the order or answer necessary questions.
• Provide menus and offer guidance about the restaurant’s offerings.
• Answer questions regarding the menu, specials, and dietary restrictions.
• Take customers orders accurately and relay them to the kitchen.
• Ensure orders are correct and packed for the delivery services.
• Present the bill to customers and process payments (cash, card, etc.).
• Thanks customers for their visit and invite them to return.
• Keep the front-of-house area tidy.
• Refill condiments and ensure all supplies (napkins, silverware, etc.) are stocked.
• Work closely with the kitchen to ensure timely service and that orders are correct.

Back of House :

• Prepare ingredients, cook dishes, and ensure food is prepared according to the restaurant’s recipes and standards.
• Assist with chopping vegetables, marinating meats, making sauces, and other prep work before service begins.
• Operate specific cooking stations (grill, sauté, fry, etc.) and manage the cooking of food during service.
• Ensure all food is cooked to the correct temperature and is ready for plating at the right time.
• Ensure food quality, taste, presentation, and portion sizes meet restaurant standards.
• Plate dishes beautifully, adding garnishes, sauces, and other finishing touches to ensure food looks appealing.
• Ensure that all orders are completed correctly and sent out in a timely manner.
• Follow proper food safety protocols (e.g., temperature control, cross-contamination prevention).
• Maintain a clean and sanitized kitchen by regularly cleaning prep stations, equipment, and utensils.
• Monitor food expiration dates and storage conditions to prevent food spoilage and waste.
• Ensure ingredients are stocked and inventory levels are monitored. Order supplies as needed.
• Accept and inspect deliveries to ensure quality and correctness, and store items properly.
• Minimize food waste by using ingredients efficiently and following portion control guidelines.
• Wash dishes, pots, pans, and utensils, ensuring cleanliness and readiness for use in the kitchen.
• Keep kitchen areas, including floors and surfaces, clean and free of hazards.
• Clean and sanitize kitchen equipment, refrigeration units, and food storage areas as needed.
• Communicate effectively with other kitchen staff to ensure the smooth flow of orders and timely delivery of food.
• Work together to resolve issues quickly, such as last-minute changes to orders or missing ingredients.
• Assist with cross-training, so team members can support each other during busy shifts.
• Handle special dietary requests, food allergies, and modifications to dishes in a careful and organized manner.
• Ensure that the food prepared meets the customer’s specific needs or preferences while maintaining quality.
• Operate and maintain kitchen equipment such as ovens, grills, fryers, refrigerators, and mixers.
• Ensure all equipment is in good working condition and report any malfunctions to management.
• Clean and maintain tools and machines used in food preparation.
• Keep track of the timing of food orders and ensure dishes are sent out when they are ready, fresh, and hot.